Terms and conditions - Good Food Ireland Tours

Terms and conditions

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Good Food Ireland. Subsequently, Trekksoft AG will appear as TREKKSOFT TOUR BOOKING on your credit card statement.

The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

GOOD FOOD IRELAND EXPERIENCE VOUCHERS

How They Work - Purchase, Availabilty and Booking

All you have to do is pay for the experience you wish to purchase here online and we will send you a Good Food Ireland Gift Card with the experience details and booking information to you or directly to the recipient. Then you just need to check the information and book the experience by contacting the Good Food Ireland Experiences Team.

1. Purchase your Good Food Ireland Experience online 

2. We will then send you a Gift Card for your chosen experience by post with all the details. The Gift Card is valid for a period of 12 months from the date of purchase. Please note some experiences may need to be taken on a specific date. However should it not be possible to take up the experience on the date your Gift Card can be used for any other experience of your choice within the Good Food Ireland Collection.

3. To book your Good Food Ireland Experience simply contact the Good Food Ireland Experiences Service Team, Telephone +353 53 9158693 (office hours: Monday-Friday, 9am-5pm GMT) or Email bookings@goodfoodireland.ie 

GOURMET EXPERIENCE BOOKING TERMS AND CONDITIONS

Good Food Marketing Ireland Limited (“GFI” or “we” or “us”) is a company registered in Ireland with company registration number 427457, and its registered office at Ballykelly, Drinagh, County Wexford. The company trades as Good Food Ireland (“GFI”).

GFI, Ireland's premium food experience, is a collection of leading restaurants, hotels, cookery schools, shops, pubs, cafes and food producers passionately committed to local Irish food, highlighting Ireland's food culture. GFI is delighted to offer you an opportunity to experience Ireland’s food culture first hand, by offering a range of bespoke Gourmet Experiences which showcase the best food and cultural experiences Ireland has to offer. For the purpose of these Terms and Conditions (“T&Cs”), the term “Gourmet Experience” incorporates Culinary Tours, Food and Drink Experiences and Cooking Adventures offered on the GFI website.

Gourmet Experiences are offered to you, the customer, on the basis that you accept these T&Cs as they are set out here, without modification. These T&Cs explain your legal rights regarding Gourmet Experiences and also outline your legal obligations. Therefore, it is important that you read these T&Cs carefully before booking a Gourmet Experience with us. You will also be asked to read and accept these T&Cs as part of the booking process. We will also e-mail you a PDF copy of these T&Cs for your records as soon as you make a booking.

Most Gourmet Experiences we offer are considered “packages” for the purpose of the Irish Package Holidays and Travel Trade Act, 1995 (as amended) (the “1995 Act”). The 1995 Act will only apply when the Gourmet Experience contains at least two of the following:

Transport;
Accommodation;
Other tourist services (some examples include, but are not limited to, restaurant dining and visits to food producers).

As well as including at least two of the above options, the Gourmet Experience must be pre-arranged by us when sold or offered for sale at an inclusive price. Our service / the Gourmet Experience must cover a period of more than 24 hours or include overnight accommodation. Where the Gourmet Experience is a “package”, we are responsible to you under the 1995 Act as organiser of the package.

Where the arrangements which you make with us for your Gourmet Experience do not amount to a “package” (as defined above), our role is limited to that of booking agent only. In those cases, the 1995 Act will not apply. However, you will still be protected and may have rights under other consumer legislation.

GOURMET EXPERIENCES - YOUR CONTRACT WITH US

Your contract with us consists of:

These T&Cs;
The terms as set out in the Booking Confirmation;
Other terms that we make known to you before entering into a binding contract with you;
Other terms which are agreed between you and us in writing.

A binding contract will come into existence once the following steps have been fulfilled:

You make a booking with us;
You provide us with all the information requested in our booking form;
We receive the full payment (or deposit, where specified) from you.
You receive an e-mail of confirmation including a booking reference number from us.

AVAILABILITY

When you place a booking for a Gourmet Experience, you will be making an offer to us to purchase services (restaurants, accommodation and other) that we have advertised. While we will make every effort to ensure that the Gourmet Experiences advertised on our website are available, we advise you that all the Gourmet Experiences are subject to availability.  Before accepting your offer to purchase services, we will check the availability and revert to you.

BOOKING, CONFIRMATION AND PAYMENT

Please book your Gourmet Experience by completing our online Gourmet Experience booking form.

Once we have received your booking form and processed your payment, we will send you an email with all the trip details. This email will also include all the paid tickets as PDF documents. If you do not receive an email within 24 hours of booking, we kindly ask you to contact us.

You should note that a binding contract does not exist between us until you receive this pdf.

Cancellation and Refund Policy:

In the event that the tour operator wishes to cancel a reservation, requests must be made in writing by email to bookings@goodfoodireland.ie. The following cancellation/refund policy applies:

For Experiences and Classes/ Courses of less than 48 hours Duration:

# of days prior to departure             Amount of Refund/Credit

91+ days prior to departure:                No Cancellation fee
61 - 90 days prior to departure:           Cancellation fee equal to 20% of  Gourmet Experience Total
31 - 60 days prior to departure:           Cancellation fee equal to 50% of  Gourmet Experience Total.
Within 30 days prior to departure:       No refunds or credits.

For Tours or Packages

# of days prior to departure             Amount of Refund/Credit

91+ days prior to departure:               Cancellation fee equal to the initial required deposit.
61 - 90 days prior to departure:          Cancellation fee equal to 50% of  Gourmet Experience Total
31 - 60 days prior to departure:          Cancellation fee equal to 75% of  Gourmet Experience Total.
Within 30 days prior to departure:      No refunds or credits.

Refunds
Refunds will be processed within 30 days of acceptance of the change/cancellation request, based on approval and in accordance with the change/cancellation policy stated herein..

Special Circumstances / Custom Bookings

At times, there may be a non-refundable deposit required by a vendor/supplier to guarantee a reservation. If such a non-refundable deposit was paid by GFI to any supplier, this amount will be deducted from any refund due.

IF YOU CHANGE YOUR PLANS

Gourmet Experiences are generally non-refundable, as our Gourmet Experiences provide a combination of services including (in many instances) accommodation and services related to leisure activities and are for specific dates.

Please take time to ensure that you have selected the package that best suits your needs and tastes. For the avoidance of doubt you do not have a right of cancellation under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. This is the case even though you will be buying your Gourmet Experience online.

Full payment is required in advance of the client's arrival.

Failure to make on- time payments may result in cancellation of reservation,

As the Gourmet Experiences are non-refundable, please contact us if you have any questions before you book. We are always delighted to answer any questions you have about our services.

Our team invests a lot of time ensuring that our Gourmet Experiences provide you with a unique and special experience. Given the unique nature of each individual Gourmet Experience, it may not always be possible to make changes to your package once a binding agreement exists between you and us. If it is possible for us to make the amendments you request, we will do so and we reserve the right to charge a non-refundable administration fee of 10% of the price of your Gourmet Experience to process your requested amendment.

Please also bear in mind that the prices of some of the services offered as part of our Gourmet Experiences increase depending on the season and other factors, so changing the dates of your Gourmet Experience could result in a price increase. You must pay any outstanding balance to secure the new dates for your Gourmet Experience. No amendments can be made without your written authorisation. Please bear in mind that we can only accept written authorisation from the person who made the original booking via our website.

Requests for amendments to Gourmet Experiences must be made in writing and received at least 30 calendar days before the first scheduled day of your Gourmet Experience. Where it is not possible for us to make the change requested, the Gourmet Experience cannot be refunded.

TRANSFERRING YOUR PLACE ON A GOURMET EXPERIENCE

We understand that circumstances may arise that will prevent you or one of your Gourmet Experience companions from travelling on the Gourmet Experience. If this happens, you may transfer your place to a person who satisfies all the conditions required to be satisfied by these T&Cs. You are under a legal obligation to give us reasonable notice of your intention to transfer your booking before the first scheduled date of your Gourmet Experience, and GFI reserves the right to charge up to €50 administration fee to cover the reasonable cost of us amending booking and service arrangements.

IF WE HAVE TO CHANGE OR CANCEL YOUR GOURMET EXPERIENCE

We will always do our utmost to avoid changing or cancelling the terms of our contract with you. Very rarely circumstances beyond our control may arise which might result in us having to cancel or change an essential term of your Gourmet Experience. Where we are compelled to significantly alter an essential term of our contract with you before your departure, we will notify you as soon as possible. This will give you an opportunity to decide whether you wish to proceed with the revised Gourmet Experience itinerary we offer you (if we are in a position to provide you with a revised itinerary) or whether you wish to withdraw from your contract with us, without penalty.

We are not obliged to compensate you if the package is cancelled by force majeure. This means that we will not be obliged to compensate you if the package is cancelled by reason of unusual and unforeseeable circumstances beyond our control or beyond the control of another supplier of services, the consequences of which could not have been avoided even if all due care had been exercised.

PRICE

The prices on our website are provided in Euro (€). We regret that we cannot accept payment for Gourmet Experiences in any other currency.

WHAT IS INCLUDED IN THE PRICE?

Given the unique nature of each of our Gourmet Experiences, the services and activities included in the price vary from package to package. Please refer to our Gourmet Experience website page which provides you with detailed information in respect of each individual Gourmet Experience and what is included in each. Please note that flights into Ireland and out of Ireland are never included in our Gourmet Experiences.

GFI’S RESPONSIBILITIES TO YOU

We are aware of our responsibilities to our customers under Irish and European law and, in particular, under the 1995 Act. Under the 1995 Act, we are liable to you for the proper performance of the obligations under the contract. We will be liable to you for any damage caused by our failure to perform the contract or the improper performance of the contract. We will not, however, be liable if the failure or the improper performance is due neither to any fault of GFI nor to that of the suppliers of services within the Gourmet Experience package, because:

the failures which occur in the performance of the contract are attributable to you;
such failures are attributable to a third party unconnected with the provision of the services contracted for, and are unforeseeable or unavoidable; or if such failures are due to:
force majeure, that is to say, unusual and unforeseeable circumstances beyond the our control or beyond the control of another supplier of services, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or which the supplier of services, even with all due care, could not foresee or forestall.

In the case of damage arising from the non-performance or improper performance of the services involved in the package, our liability to you will be limited to the price paid by you for your Gourmet Experience (or for children under the age of 18, limited to an amount equal to the inclusive price of the package paid for that child).  Our liability to you will not be limited in cases of:

death or personal injury, or damage caused to you by our wilful misconduct or our gross negligence.

In the event of vehicle breakdown, no refund will be applied for the lost time. We will do everything in our power to ensure this does not happen.

YOUR RESPONSIBILITIES

Getting to Ireland

As stated above, flights to or from Ireland are not included in any of our Gourmet Experiences. It is your responsibility to ensure that you have arrived in Ireland in time to begin your Gourmet Experience.

Travelling through Ireland
Where we do not provide transport as part of your chosen Gourmet Experience, we are not responsible for your timely arrival at restaurants, tours or any other activity that forms part of your Gourmet Experience. If you miss the event due to your late arrival, GFI will not refund all or any part of the Gourmet Experience. Furthermore, GFI will not be in a position to reschedule the activity.

If you are refused admission:
We and our suppliers of services reserve the right to refuse admission to you or to a member of your party in circumstances where suppliers have a legal right to refuse admission, including where you or a member of your party might pose a risk to the safety of others. Neither GFI nor our suppliers of services are obliged to provide you with a refund where you are lawfully refused entry to the premises.

Passport, Visa and Insurance Requirements

It is your responsibility to check with the relevant authorities to make sure that your passport fulfils the requirements to permit you to enter Ireland. You may also require a visa to gain entry to the State. Ensuring you have the correct passport, visa and other travel documentation is your responsibility and GFI cannot amend or refund your Gourmet Experience if you are refused entry at an Irish border crossing.

GFI recommends that you verify health requirements before you travel to Ireland. GFI also recommends that you purchase a comprehensive travel insurance policy before you leave home. The Gourmet Experience price does not include your travel insurance.

Children

You are responsible for the conduct of any children travelling with you, and for them fulfilling the obligations in this clause 10. Not all Gourmet Experiences are suitable for children. In particular, Irish law prohibits persons under 18 from consuming or being served alcohol even when accompanied by parents, and from being on licensed premises at certain times of the day. If you intend to bring children with you on your Gourmet Getaway, we strongly recommend that you contact a tour sales specialist at GFI before you book and we will provide you with further information as to whether your preferred Gourmet Experience is suitable for children.

DISPUTE RESOLUTION

At GFI, our customers are our priority. If you are unhappy with any of the services you receive as part of your of your Gourmet Experience, we would like to know about it.

At first instance, you should address the complaint to the supplier of the services with which you are unhappy (if that is not us), at the time of your interaction with that service provider. Even if the supplier of the service resolves your complaint, please let us know.

Particularly if your complaint is not resolved by the service provider, please escalate to us as soon as possible. We will endeavour to resolve this issue to your satisfaction promptly.

If, having submitted a complaint to us, your complaint has not been settled to your satisfaction, you have the right to address your complaint to an Alternative Dispute Resolution (ADR) Entity to have it settled. Under the terms of the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015 (“2015 Regulations”), we are obliged to provide you with the details of an Alternative Dispute Resolution entity (“ADR Entity”). For the purpose of the 2015 Regulations, GFI is registered with NetNeutrals EU Limited. Their postal address is 10 Fitzwilliam Square East, Dublin 2, Ireland, D02 EE7 and their website address is  HYPERLINK "http://www.netneutrals.eu" www.netneutrals.eu.

None of these provisions will affect your right of recourse to the Irish courts.

INSOLVENCY

The 1995 Act requires that we provide security for the money you paid us for your Gourmet Experience where you booked that Gourmet Experience with us, but did not get an opportunity to enjoy due to our insolvency. We provide this security by way of insurance for all our packages.

SEVERABILITY

If at any time any one or more of the provisions of these T&Cs becomes illegal, invalid or unenforceable in any respect under any law of any jurisdiction, the provision(s) will be severable from these T&Cs and the legality, validity or enforceability of the remaining T&Cs shall not be in any way affected or impaired as a result and shall continue in full force and effect to the maximum extent.

JURISDICTION

These T&Cs and all matters arising from them are subject to Irish law and any dispute will be resolved by Irish Courts. Nothing in our T&Cs affect or deny you your statutory rights. Bookings made online will be will be deemed to have been booked in Ireland, and will be subject to Irish law and jurisdiction.

IF YOUR GOURMET EXPERIENCE DOES NOT CONSTITUTE A “PACKAGE” HOLIDAY

In the unlikely event that your Gourmet Experience does not constitute a “package”, and it is not a booking for excluded services(*), you will have a legal right to cancel within a 14 day “cooling-off” period. If in doubt as to whether or not you can avail of the 14 day right of cancellation, please contact us before you book and we will provide you with further information. Note that this right of cancellation will only apply where you have a right under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 and not otherwise.

(*) The 2013 Regulations list specific services that are excluded from the right of cancellation. Excluded services are transport services, holiday accommodation services, catering services (as in a restaurant booking) on a specific date and leisure activities or services booked for a specific date.